Gus Oliveira has a degree in Business Administration as well as a degree in Economics from The University of Massachusetts – Dartmouth (USA). Oliveira has experience in the software industry for Business Excellence also in the financial and business development field, working in large companies both in the United States and in Brazil as a financial analyst, business strategy consultant and a senior project consultant.
The benefits of having different levels of ITIL® certified professionals working within the IT department of your organization are endless, but, how does your company prove it’s been working within ITIL® guidelines since certifications are only available for individuals?
Being audited can be a daunting process that stirs up a lot of doubts, fears, and stress. This can be especially true if the auditor will be evaluating your company’s management process based on information you have stored on spreadsheets, hand-written documents and other information stored in file folders and binders in different cabinets.
