Osvaldo Costa is a consultant specializing in Organizational Development, Service Management, Leadership, and Career Mentoring, with over 30 years of experience in business transformation and high-performance leadership. He has worked on the development of over 600 leaders in Brazil and Latin America, supporting companies in SSC projects, digital transformation, and process excellence. He is the founder of OGC Gestão e Liderança, specializing in talent management, design thinking, and organizational change facilitation.
A Shared Services Center (SSC) is an organizational structure that centralizes repetitive administrative and operational processes, focusing on efficiency, consistency, and compliance. It acts as the operational backbone, ensuring that policies, evidence, and controls are consolidated and auditable.
