Tiago Firmino Santos is Head of Support & Service Delivery at SoftExpert. Focused on operational excellence, Tiago leads SoftExpert's Delivery and Support teams, coordinating delivery, adoption, and customer satisfaction. He is responsible for standardizing implementation methodologies, fostering partner engagement, and developing knowledge base initiatives and collaboration among consultants. He also focuses on project governance, delivery quality, and customer orientation, directing programs that seek to reduce operational risk and accelerate value for clients in regulated sectors.
It's important to go beyond simply activating software. It's vital to transform this asset into operational behavior, with proven compliance and repeatable value. In regulated markets, the ability to elevate software implementation to this next level becomes a competitive differentiator.
