Are you having difficulty creating content or do you want to improve your articles in the SoftExpert Knowledge Base?
The new update of SoftExpert Suite, with version 2.2.3, presents improvements and features that promise to make the use of the platform even more efficient and practical. Learn about the main news available for your Knowledge Base, including article editing with artificial intelligence (AI), new features for organizing and searching for keywords, a complete redesign of the portal, and easy access through the Tools menu.
Check out how these features can optimize your work and elevate your SoftExpert Suite experience!
Smart Article Editing with NLP: Richer, Optimized Content
Editing articles in the SoftExpert Suite Knowledge Base has gained an extra dose of intelligence with the new Natural Language Processing (NLP) feature. This technology makes the process of creating and editing content much more practical and assertive.
With NLP, you’ll be able to:
- Identify trends and receive suggestions for improvements in the content;
- Facilitate the search and access to relevant content, taking advantage of insights that artificial intelligence offers;
- Increase the quality and accuracy of the articles, adjusting the tone, style or even generating new content according to your demand.
For this functionality to be released, the administrator must enable the “Gen AI & NLP” API. You can do this conveniently and quickly in the SoftExpert Copilot Integration Center (available for Cloud customers).
After that, two new options will be available on the article data screen:
- AI Assistant: allows the user to describe the desired content and get an automatic text generation.
- AI Commands: Makes it easy to make direct adjustments to existing content with options like “Summarize,” “Simplify,” “Refine,” “Change Tone” (Professional, Casual, etc.), and “Change Style” (Business, Journalistic, Medical, etc.).
This integration makes the Knowledge Base an even more powerful tool for companies that want to ensure efficient and accurate communication with little effort and maximum agility.
Keywords Feature: Easier search and more organized content
Another new feature available for SoftExpert Knowledge Base is the Keywords feature. With it, authors can add specific words and tags that help categorize content, making it easier to find related topics.
This new feature brings benefits such as:
- Make search more efficient with a more complete and topic-oriented search system.
- Enable automatic indexing of keywords when the “Gen AI & NLP” option is enabled, allowing you to generate and choose the most relevant tags.
- Improve organization and facilitate access to the content that matters to each user.
- Optimizes the search through a more complete and topic-oriented system, allowing you to quickly locate information related to specific topics;
- Automatic categorization as well as manual. Authors can add keywords manually or use automatic indexing when the “Gen AI & NLP” option is enabled. This allows you to generate and choose the most relevant tags.
- Smart filters that also display keywords in the Knowledge Base portal’s search filters, making it easier to navigate by topics.
With all these features, you can ensure that articles are always organized and easy to access, optimizing users’ time and improving the usability of the system.
Redesigned portal with renewed visuals and navigation
To make the Knowledge Base browsing experience more intuitive and enjoyable, the portal has undergone a complete overhaul. With a revamped layout and improved search capabilities, it’s now easier to find what you need with a few clicks.
Key improvements:
- Modern and intuitive design: The new interface is designed to offer a more pleasant visual experience, with simplified navigation.
- Robust search: The search system has been improved to bring faster and more relevant results.
- Content organization: Content has been restructured into more intuitive and accessible categories, making it easier to find information.
These improvements are designed to allow users to find important content practically and have a more efficient experience using SoftExpert Suite.
Quick Access from the Tools menu: knowledge base in a few clicks
And to finish the news, thinking about providing even more practicality, version 2.2.3 of SoftExpert Suite allows you to access the Knowledge Base directly from the Tools menu. This feature offers a shorter path to find essential information, saving time and streamlining users’ routines.
With this the path is very simple, just go to the Tools menu > Knowledge Base and quickly find what you need.
- “I don’t see this feature in my ‘Tools’ menu?!”If you don’t see the Knowledge Base button in your menu, you can rest assured, that everything is fine, as the feature must be enabled by the administrator in the access group. Thus, enabled users can view and access all Knowledge Base articles and content without the need to enter the dedicated portal.
These are new features that are available to Knowledge Base users. With version 2.2.3, you will bring more agility, organization and practicality to your daily life.
Want to know more about this and other new features in SoftExpert Suite 2.2.3? Access the Release Notes by clicking here.
