Enterprise Quality
Top management: what is it and what are its responsibilities?
The ISO 9001 standard is peppered with the term “top management.” In addition to the various clauses mentioning its responsibilities, there is a specific item discussing expectations for its engagement with critical aspects of the quality management system. This item, the fifth standard regarding leadership, encompasses a series of activities that upper management needs in … Continue reading “Top management: what is it and what are its responsibilities?”
Quality policy: How to establish one and communicate it at your company
The ISO 9001:2015 standard has a very specific quality policy requirement. Item 5.2 of this standard sets forth mandates for what needs to be contained in this document, starting with structure, roles and responsibilities, in addition to defining how it should be communicated within an organization. It is important to underscore here that when I … Continue reading “Quality policy: How to establish one and communicate it at your company”