ISO 9001

Quality policy: how to define and communicate in your company

A quality policy is a guideline created by companies to ensure a quality standard for the products/services offered by them. This type of policy is used to guide the continuous improvement of processes and decision-making that directly impact customers. See also: 5 steps to build a good compliance policy What is Quality Policy The quality … <a href="https://blog-cms.softexpert.com:8080/en/how-to-establish-quality-policy/" class="more-link">Continue reading<span class="screen-reader-text"> "Quality policy: how to define and communicate in your company"</span></a>

Corrective and preventive action: what they are, their differences and how to apply them in your company

Corrective action is a measure that aims to eliminate the cause of a problem. On the other hand, preventive action aims to eliminate the cause of potential issues that have not yet occurred. Both can be used to increase quality as well as prevent non-conformities – especially if you want to comply with ISO 9001. … <a href="https://blog-cms.softexpert.com:8080/en/corrective-and-preventive-action/" class="more-link">Continue reading<span class="screen-reader-text"> "Corrective and preventive action: what they are, their differences and how to apply them in your company"</span></a>

What is the importance of ISO 9001 and what is it for?

Companies are looking for recognition when they acquire ISO certifications, but is that all they need? Learn more about the most important reasons to become ISO certified.

Top Management: What Is It and What Are Its Responsibilities?

The ISO 9001 standard is filled with references to the term “top management.” In addition to various clauses that cite its responsibilities, there is a specific item that outlines the expectations of its engagement with the critical aspects of the quality management system. This item, the fifth in the standard that talks about leadership, encompasses … <a href="https://blog-cms.softexpert.com:8080/en/top-management-and-its-responsibilities/" class="more-link">Continue reading<span class="screen-reader-text"> "Top Management: What Is It and What Are Its Responsibilities?"</span></a>

Quality management plan: what it is, how to create it and its benefits

Discover the best practices to create successful Quality Control Plan for improving your company's strategy and ensure quality in your operation!

Standard Operating Procedure (SOP) and Work Instruction (WI): what is the difference?

Read this article to learn more about the main differences between SOPs and WIs and get some tips on how to create effective standard documents.

Audit Reports: The Definitive Guide to Evaluation, Compliance, and Business Growth

Learn more about what an internal audit report is and how to prepare a high-impact report. Read this article now!

How to Implement Six Sigma and Achieve Operational Excellence in Your Company

Six Sigma consists of a series of techniques and tools to improve an organization’s processes by reducing their variability. This is done through empirical and statistical quality management methods with the help of specialists in the methodology. Implementing the technique has the potential to increase profits, improve employee morale, and enhance a company’s products or … <a href="https://blog-cms.softexpert.com:8080/en/six-sigma/" class="more-link">Continue reading<span class="screen-reader-text"> "How to Implement Six Sigma and Achieve Operational Excellence in Your Company"</span></a>

The 5 Whys: what they are and how to apply them

Click here to learn more on how to apply the 5 Whys method to solve everyday problems with greater efficiency!

Quality audits: how to do it in 4 simple and effective steps

Audits are an important tool to help organizations grow. Learn about the 4 steps to successfully carry out quality audits.

ISO 9001: meaning, benefits, and how to implement it in your company

ISO 9001 is one of the many certifications from ISO, the International Organization for Standardization. It ensures that a company has achieved an international standard for quality management. This certification is part of a group of five standards, the ISO 9000 family. For example, ISO 9002 and 9003 were alternative models to 9001. The former … <a href="https://blog-cms.softexpert.com:8080/en/iso-9001/" class="more-link">Continue reading<span class="screen-reader-text"> "ISO 9001: meaning, benefits, and how to implement it in your company"</span></a>

What is QMS and How It Can Transform Your Company

QMS (Quality Management System) is the sum of business processes that focus on achieving the strategic direction, quality policies, and objectives of a company. By executing these procedures, the goal is to fulfill customer requirements and achieve their highest satisfaction.  Each organization must create its own QMS and include essential policies, processes, and procedures to … <a href="https://blog-cms.softexpert.com:8080/en/what-is-qms/" class="more-link">Continue reading<span class="screen-reader-text"> "What is QMS and How It Can Transform Your Company"</span></a>

FMEA method: what is it, where can it be used and what are its advantages

Get to know the FMEA method, and understand what this tool is, what it is for and what are the advantages and benefits for your company.

ISO 9001: SoftExpert maintains certification

For the fifth consecutive cycle, SoftExpert, a global provider of solutions for integrated management of compliance, innovation, and digital transformation, successfully completed the external audit process and maintains the ISO 9001 certification, reinforcing the company’s commitment to Quality management. The audit, conducted by the certification body Bureau Veritas, took place from July 11th to July … <a href="https://blog-cms.softexpert.com:8080/fr/iso-9001-softexpert-maintains-certification/" class="more-link">Continue reading<span class="screen-reader-text"> "ISO 9001: SoftExpert maintains certification"</span></a>

Remote Internal Audits: a reality for today and after the pandemic

The current crisis that we are going through has required that all of society find solutions to continue their activities in this new reality that include social distancing, travel restrictions and other public safety measures. Quality audits are among the processes that, using the traditional on-site method, have become almost impossible to carry out. With … <a href="https://blog-cms.softexpert.com:8080/en/remote-internal-audits/" class="more-link">Continue reading<span class="screen-reader-text"> "Remote Internal Audits: a reality for today and after the pandemic"</span></a>

Speeding up results with the Malcolm Baldrige criteria

Your company is a leader in its field, but you still wonder how you can make small improvements to achieve the highest level of performance excellence. Or maybe your organization’s performance could be improved and company leaders are looking for a method to speed up improvement efforts. Or maybe your performance is just really bad, … <a href="https://blog-cms.softexpert.com:8080/en/malcolm-baldrige-criteria/" class="more-link">Continue reading<span class="screen-reader-text"> "Speeding up results with the Malcolm Baldrige criteria"</span></a>

The Malcolm Baldrige criteria and their contribution to excellence

The Malcolm Baldrige Award and its assessment criteria can contribute to excellence in your organizational processes.

Root cause analysis – Solving problems for good

Root cause analysis is critical for developing effective solutions, and is the key to understand a problem and avoid recurrences.

How to structure an internal audit team

Learn how to promote the effectiveness of your internal audit program by correctly structuring your internal audit team. Read now!

The secret to efficiently managing non-conformities

Learn how your company can manage non-conformities more efficiently. Read our article now!

Aerospace manufacturer improves document management – Helibras Success Story

Helibras improved its document management with SoftExpert Suite, which also assists the company in the maintenance of ISO, ANAC and other certifications.

Aporte Nutricional increases productivity with SoftExpert solutions

The company, which operates in the health segment, optimized the routines of collaborators and increased document management efficiency.

Liasa increases document management efficiency with a SoftExpert solution

The silicon metal producer, with more than 570 employees, increased efficiency and productivity in their document management.

What are the costs of quality?

Are the efforts made to ensure quality worth it? What are the costs of quality? Quality and its strategic role in organizations.

How can customer complaints be quickly resolved?

Learn how customer complaints have helped companies to gain higher rates of satisfaction while simultaneously improving products and services.

How big is your umbrella?

When we think of management systems, we immediately think of international standards, such as ISO 9001 and ISO 14001. How can we manage all of them?

Productivity and control: how Tecnosulfur improved its QMS

“Today we have a greater degree of reliability and availability of information with the use of SE Suite, which has proven to be very important in the maintenance of our Quality Management System.”

ISO 9001: 2015 – What you need to know about the Annex SL

Annex SL is a new addition to ISO 9001:2015. Learn about the advantages of this new standard which is also being applied to other standards.

Randon demonstrates how to increase control of operations and meet ISO 9001 requirements

Process efficiency and control of operations was improved with SoftExpert's system for process automation and regulatory compliance.

Assessing the quality maturity level of your organization

Although there is never a wrong time to improve the maturity of quality management, an opportune time is when planning for the coming year. Executives and quality management professionals who are affected by the quality of products and services should answer two questions: “how mature is my quality management program?” and “what do I need … <a href="https://blog-cms.softexpert.com:8080/en/assessing-the-quality-maturity-level-of-your-organization/" class="more-link">Continue reading<span class="screen-reader-text"> "Assessing the quality maturity level of your organization"</span></a>

5 reasons to get ISO 9001 certification

ISO 9001 certification allows many companies to reach the level of excellence. Learn more about the 5 reasons to get the best-known quality certification.

Latin America: the first city to implement NBR ISO 18901 prepares for ISO 9001

ISO 9001 is the norm that aims to spread the culture of standardization through a set of quality guidelines. These guidelines, that help companies meet quality requirements and meet customer needs, are also a strong ally of quality in public management. The city of Pinhais, located in the metropolitan area of Curitiba in Paraná, is … <a href="https://blog-cms.softexpert.com:8080/en/the-first-city-to-implement-nbr-iso-18901-prepares-for-iso-9001/" class="more-link">Continue reading<span class="screen-reader-text"> "Latin America: the first city to implement NBR ISO 18901 prepares for ISO 9001"</span></a>

ISO 9001:2015 – Documented information, do I need to adapt?

ISO 9001:2015 included the term "documented information," leaving many managers uncertain about what to do with all their documents. Learn more here.

Risk management and ISO 9001:2015 and ISO 14001:2015 standards

The new versions of ISO 9001 and ISO 14001 require all organizations to meet the new requirements by 2018 in order to obtain or renew their certifications. Among other changes, ISO 9001:2015 and ISO 14001:2015 introduce risk-based thinking. But how does risk management impact on quality and environmental management?