ITIL

SoftExpert Knowledge Base: quick answers to common questions

Read this article to learn more about the SoftExpert Knowledge Base, the latest SoftExpert Suite component with quick answers to common questions.

How to speed up response time in service level agreements – SLAs

Find out more about strategies to speed up response time in service level agreements - SLAs. Click and read the article now!

The difference between governance and IT management

What is the difference between governance and IT management?

The difference between incidents and problems and their management

Incident and problem management can be quite simple. But to be so, it is fundamental to know the difference between an Incident and a Problem.

Demystifying the services catalog

The IT services catalog is one of the first instruments employed in ITIL good practices adherence projects. IT services management.

COBIT and ITIL: Differences and Similarities

What are the differences and similarities between COBIT and ITIL? This is a question that is still on the minds of many people.