ITIL
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SoftExpert Knowledge Base: quick answers to common questions
Read this article to learn more about the SoftExpert Knowledge Base, the latest SoftExpert Suite component with quick answers to common questions.
Marcelo Becher
2 min of reading | September 16th, 2019
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How to speed up response time in service level agreements – SLAs
Find out more about strategies to speed up response time in service level agreements - SLAs. Click and read the article now!
Marcelo Becher
4 min of reading | February 18th, 2019
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The difference between governance and IT management
What is the difference between governance and IT management?
Gus Oliveira
1 min of reading | April 24th, 2017
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The difference between incidents and problems and their management
Incident and problem management can be quite simple. But to be so, it is fundamental to know the difference between an Incident and a Problem.
Gus Oliveira
1 min of reading | July 26th, 2016
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Demystifying the services catalog
The IT services catalog is one of the first instruments employed in ITIL good practices adherence projects. IT services management.
Marcelo Becher
1 min of reading | May 12th, 2016
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COBIT and ITIL: Differences and Similarities
What are the differences and similarities between COBIT and ITIL? This is a question that is still on the minds of many people.
Tobias Schroeder
1 min of reading | March 8th, 2016
