Qualité
The auditor’s role in the digital age
Although auditing processes have evolved and are increasingly supported by automated systems, Data & Analytics and even artificial intelligence, no machine is a replacement for the human intellectual capacities of judgment and leadership. This moment demands more sophisticated profiles, and this means that auditors can’t get too comfortable. They need to develop some basic skills, … Continue reading “The auditor’s role in the digital age”
Loss events – an important knowledge base
No company wants failures to occur in their operations, but even with all the preventive measures, failures occur from time to time and often have serious financial consequences. You have to know how to manage the failures and losses that occur. Routine administrative tasks, such as gathering loss data across different business areas, documenting exceptions, … Continue reading “Loss events – an important knowledge base”
Speeding up results with the Malcolm Baldrige criteria
Your company is a leader in its field, but you still wonder how you can make small improvements to achieve the highest level of performance excellence. Or maybe your organization’s performance could be improved and company leaders are looking for a method to speed up improvement efforts. Or maybe your performance is just really bad, … Continue reading “Speeding up results with the Malcolm Baldrige criteria”