Results for:
Top management: what is it and what are its responsibilities?
The ISO 9001 standard is peppered with the term “top management.” In addition to the various clauses mentioning its responsibilities, there is a specific item discussing expectations for its engagement with critical aspects of the quality management system. This item, the fifth standard regarding leadership, encompasses a series of activities that upper management needs in … Continue reading “Top management: what is it and what are its responsibilities?”
Quality policy: How to establish one and communicate it at your company
The ISO 9001:2015 standard has a very specific quality policy requirement. Item 5.2 of this standard sets forth mandates for what needs to be contained in this document, starting with structure, roles and responsibilities, in addition to defining how it should be communicated within an organization. It is important to underscore here that when I … Continue reading “Quality policy: How to establish one and communicate it at your company”
Remote Internal Audits: a reality for today and after the pandemic
The current crisis that we are going through has required that all of society find solutions to continue their activities in this new reality that include social distancing, travel restrictions and other public safety measures. Quality audits are among the processes that, using the traditional on-site method, have become almost impossible to carry out. With … Continue reading “Remote Internal Audits: a reality for today and after the pandemic”
Speeding up results with the Malcolm Baldrige criteria
Your company is a leader in its field, but you still wonder how you can make small improvements to achieve the highest level of performance excellence. Or maybe your organization’s performance could be improved and company leaders are looking for a method to speed up improvement efforts. Or maybe your performance is just really bad, … Continue reading “Speeding up results with the Malcolm Baldrige criteria”