How can customer complaints be quickly resolved?
Dealing with customer complaints is part of the daily activities at companies. After all, companies are not perfect which can lead to situations where consumers of their products and services may not be pleased.
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Although there is never a wrong time to improve the maturity of quality management, an opportune time is when planning for the coming year. Executives and quality management professionals who are affected by the quality of products and services should answer two questions: “how mature is my quality management program?” and “what do I need to do to raise the maturity level?”
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