Do you work in the IT area of a company and your day-to-day life is punctuated with chaos, putting out fires and trying to keep all services operating? Is interaction with other departments more reactive than proactive? Does IT service management have little relevance to the organization? You are not alone. You should know that this is still common in many companies, but this problem has a solution.

Management of IT services

In the absence of planning and strategy definition, it is common for IT professionals to give in to the pressures of the moment. This has a negative impact on productivity rates.

The good news is that this situation has changed and the market is more mature. There is a growing number of companies that rely on IT for a more strategic role, focused on increasing process efficiency, optimizing financial resources and providing greater results for the business.

The ITIL library is a reference known worldwide. It brings together a series of good practices on the IT service management, helping to identify gaps/redundancies in measuring performance. But, most importantly, it integrates IT with company strategy, which is critical for achieving business objectives.

The services catalog is one of the first instruments employed in ITIL good practice adherence projects, since it benefits almost all other processes.

Are you interested in IT Service Management? We have prepared some eBooks, Whitepapers and Webinars that will help you to find out more about this subject.

  1. eBook: How to Implement IT Service Management that Supports Your Company’s Strategy and Objectives
  2. Whitepaper: Developing an Effective ITSM Communications Plan
  3. Whitepaper: Service Management Personas: Aligning Business Users to IT Service
  4. Webinar: Incident vs. Problem: How to differentiate and manage it
Marcelo Becher


Marcelo Becher

Specialist in Strategic Management from PUC-PR. Business and market analyst at SoftExpert, a software provider for enterprise-wide business processes automation, improvement, compliance management and corporate governance.

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