Process Management: key issues and how to solve them

A business process is nothing more than a set of activities that an organization regularly performs to achieve a goal. No matter how structured it is, or in which department you work. There is always a process being followed, after all, they are the gears that drive companies every day.

Process management is often misunderstood or has an intense operational focus. As a result, many initiatives end up focusing on only one aspect, such as flow documentation or automation. By applying only part of the concepts of process management, many of them remain a source of problems that affect customers and the organization itself.

In this article, you will learn about key issues related to process management and understand how it is possible to solve them to create value, stimulate cross-functional collaboration, obtain better results and promote the delivery of a satisfactory experience to customers.

1. Lack of control in process management

A process without a responsible person will certainly be a source of headaches for the company. In case of problems, who can the people involved turn to?

Therefore, in addition to mapping correctly, it is important to define someone who knows the process and has control over it. This person in charge needs to follow up and it is important that they have the power to make decisions. Thus, they can review deadlines of certain processes in progress, relocate activities or even propose changes in the flow when necessary.

2. Lack of dissemination of knowledge

Applying knowledge management to everyday problems is fundamental to improve process efficiency. When knowledge management is not present, solving problems tends to be a more complex activity. The presence of this element may result in increased ability to solve problems and stimulate continuous improvement, contributing to the achievement of excellence in the organization’s business processes.

Therefore, it is important to standardize a process for knowledge sharing and encourage employees to follow this process. Investing in technology that offers both tools for Process Management and Knowledge Management in a single integrated platform certainly facilitates the entire process.

3. Lack of employee engagement

The higher the level of employee engagement, the greater the success of an organization. When they feel that their effort contributes to the company’s results, employees do their work with greater dedication and quality. This reduces the occurrence of unnecessary problems and expenses, as well as positively impacting customer satisfaction. Lack of engagement compromises all this positive atmosphere.

To overcome this problem, it is important that there is an alignment between leaders and employees. They need to know the business strategies and where the organization is heading. It is important that they have clarity about their goals and what activities need to be carried out in order for the results to be achieved. They need to receive feedback and support to solve problems. The company needs to invest in training, so that employees can improve and even develop new skills.

Pressures for more efficient processes are increasing. Promoting changes that bring better results is a great challenge. BPM software provides more peace of mind for your company in relation to processes, ensuring greater control, safety and agility in the conduct of work.

To learn more about the advantages and benefits a BPM solution can provide for your business, please contact SoftExpert specialists. They will seek to understand your scenario and propose a way to implement the technology that best suits your needs.


Marcelo Becher


Marcelo Becher

Specialist in Strategic Management from PUC-PR. Business and market analyst at SoftExpert, a software provider for enterprise-wide business processes automation, improvement, compliance management and corporate governance.

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