Knowledge Understanding ISO/IEC 20000-1: A Simple and Effective Overview The benefits of having different levels of ITIL® certified professionals working within the IT department of your organization are endless, but, how does your company prove it’s been working within ITIL® guidelines since certifications are only available for individuals? Read more
All Content How to choose the right ITSM solution Choosing the right ITSM solution has become an increasingly difficult and confusing task. Read more
All Content Do you want to speed up the resolution of your Service Desk requests? Learn how to resolve service desk requests faster. SoftExpert help you to optimizie the Service Desk and increase user satisfaction. Read more
All Content What you need to know about the Lean process improvement method Lean process improvement is a continuous improvement methodology that focuses on the management and improvement of company processes. Read more
All Content Automating the Service Level Agreement (SLA) Define and automate all the parameters of a good SLA (Service Level Agreement) simply and quickly. Read more
All Content The difference between governance and IT management What is the difference between governance and IT management? Read more