Good management of stakeholders like customers and suppliers is essential to the success of any company. When it comes to external providers, item 8.4.1 of the ISO 9001 standard says:
“Organizations must determine and apply criteria for the evaluation, selection, monitoring of performance, and re-evaluation of external providers, based on their ability to provide processes or products and services in accordance with requirements.”
That means that just evaluating supplier documents is not enough for qualification. The standard’s has a much broader concept, ranging from initial selection up through monitoring of performance, and this becomes a continual process with periodic re-evaluations.
With this in mind, now you can count on something new from SoftExpert Supplier. In the tool’s latest version 2.1.8, suppliers can be assessed through a questionnaire or other evaluation method.
Easy to configure by category
How will it work? Settings are turned on directly in the supplier category. This means that information on evaluation method, frequency, questionnaire model, team responsible and deadline for execution will be configured just once in the category.
Now it is even easier to manage your suppliers and assign them a level of quality, which will help you and your company to be more efficient in managing external providers.
Assessment for customers as well
This new feature will also be very beneficial in conducting customer satisfaction surveys. Categories are likewise used for you to determine the questionnaire model, deadline for execution and frequency of the assessment. This means that the survey will be managed directly by the tool.
If you need to do customer evaluations because your product can only be sold to specific buyers, this setting will also prove highly advantageous to your organization.
Do you like the new features? Then update your version of SoftExpert Excellence Suite now and start taking using these and other advancements!
Access the Release Notes and check out all of the improvements!